Who Are We
Any personal information provided to or gathered by The Hanging Lantern Company is controlled by The Hanging Lantern Company (we), a company registered in England and Wales (company number 07007874) whose registered office is at Unit 16-17 Ridgewood Ind Park, Ridgewood, Uckfield, East Sussex, TN22 5QE. Our main trading address is The Hanging Lantern Company, Unit 16-17 Ridgewood Ind Park, Ridgewood, Uckfield, East Sussex, TN22 5QE.
What Information We Collect
When you place an order or otherwise interact with our site, we may ask you for certain information and you may submit personal data to us (for example your name, phone number, postal address, email address).
Your credit/debit card information is submitted directly to our payment processor (Barclays Merchant Services), via our shopping cart provider (Sagepay), and your card details are not stored by us.
Some examples of how information may be collected by us:
- Information You Provide Us: we receive and store information that you submit when using our site or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us; searching our site; querying order status; or by submitting text/photo/video reviews of us and our products.
- Email Communications: to help us make our email newsletter more useful and interesting for our customers we attempt to receive a confirmation when you open and click on email newsletters from our site (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us at firstname.lastname@example.org
How We Use Your Information
Information is kept securely in accordance with our internal security policy and may be used to:
1. Process and deliver your order;
2. Provide customer support services to you;
3. Provide you with an up to date, efficient, and reliable service;
4. Provide a more personal shopping experience;
5. Provide you with marketing communications as set out below.
By making an order and/or submitting your data to us you agree to this use.
We may use your details to provide you with other information that we feel may interest you.
When ordering from The Hanging Lantern Company, or otherwise interacting with us, we may give you the chance to subscribe to our email newsletter. We promise not to overload you with emails - to make it worth your while we only get in touch when we truly have interesting news to share.
If you do not want us to use your data in this way, please tick the relevant box when you place your order, or notify us at email@example.com.
Your safety is guaranteed because we use leading payment processors (Barclays Merchant Service/Sagepay) to process and manage your personal information. Barclays Merchant Service and Sagepay use the latest security measures to protect your details when you shop with us. Your credit/debit card information is submitted directly to our payment processor (Barclays Merchant Service/Sagepay), and your card details are not stored by us.
All information you provide to us is stored on our secure servers. Where we have given you (or you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Who Else Will See Your Data
In order to complete your order we may need to disclose some of your information to our delivery partners including Interlink Express, Fedex and other UK couriers.
If The Hanging Lantern Company Limited, or substantially all of its assets are acquired by a third party, personal data held by us about our customers will be one of the transferred assets. The buyer will only be able to use your information on the same basis that we can. You will be notified if this happens.
We may be under a duty to disclose or share your personal data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.